Our Approach: Practical, People-Led, Outcome-Focused

CX, Technology, Transformation — isn't just our name. It's our promise.

At CXTT Consulting, we bridge the worlds of customer service and enterprise technology. From building award-winning contact centres to leading IT as a CIO, we know what it takes to make people, process and technology stick and deliver real business outcomes.

We partner with leaders across Australia and APAC to re-imagine customer experience, streamline operations, and unlock ROI. 

Our difference? 

We’ve been where you are — and we know how to get results that last.

Most CX initiatives fail because benefits aren’t clear upfront and leaders can’t secure buy-in. We change that. We help you:

• Build the business case — with financial transparency that shows leaders the real ROI.
• Measure what matters — benchmarking customer experience against industry peers, not vanity metrics.
• Unlock hidden insights — turning calls and contact transcripts into analytics that drive smarter decisions.
• Choose tech with confidence — independent advice on sourcing, purchasing, and implementing solutions that fit your organisation.

We also bring in trusted partners when it adds value — but we remain your trusted and independent adviser, ensuring every step delivers clarity, confidence, and results.

Our signature end-to-end program designed to increase visibility, deliver transparency, and target improvements where they matter most.

What’s included:

Discovery & Assessment

• Current-state analysis of people, processes, technology, and data
• Identification of CX strengths and gaps

CX Benchmarking

• Compare performance against industry standards
• Highlight areas of underperformance and opportunity

Financial Transparency of CX

• Link CX outcomes to financial impact
• Build the case for funding and investment

Analytics from Calls & Contacts

• Deep dive into transcript data
• Spot trends, pain points, and improvement opportunities

Action Roadmap

• Clear, prioritised recommendations with ROI focus
• Executive-ready plan for traction and results

We bring in trusted partners where specialised solutions add value. These optional components integrate seamlessly into your program:

• CX Financial Transparency Tools – see the dollars behind your CX
• Benchmarking & Maturity Assessments – measure against local and global peers
• Transcript & Analytics Solutions – unlock insights from every interaction