• Home
  • Blog

Our Approach: Practical, People-Led, Outcome-Focused

We’ve led and delivered transformations inside government agencies, private businesses, and fast-growth brands. We know what works — and what gets in the way.


What makes us different:

  • Deep expertise across customer service, technology and leadership
  • Former Customer-Facing Contact Centre and CX leader, and ex-Government CIO
  • Practical experience across industry verticals
  • Clear advice with no jargon and no vendor bias
  • A reputation for getting results, not just writing reports
  • Trusted by senior leaders to drive real change

Services Designed Around Business Outcomes

Customer Experience & Service Transformation

We help you identify friction points and design practical, customer-led improvements that align with your business goals and turning service challenges into growth opportunities.

 

Contact Centre Improvement

From strategy to value realisation, we help you boost agent performance, modernise operations, and drive measurable cost optimisation, delivering better experiences for customers and stronger results for your business.

Technology & Digital Readiness

We help you source, implement, and optimise the right technologies including across Contact Centres, CRMs, and AI to streamline customer interactions, improve team efficiency, and deliver smarter service at scale.

Presentation Programs That Drive Engagement

Whether you’re looking to energise a room, guide strategic conversations, or facilitate leadership alignment, we deliver sessions that are engaging, thought-provoking, and grounded in outcomes. From keynotes to boardroom workshops, our Principal, Michael Clark, helps people see differently and act with purpose.

See our Results – Not Just the Rhetoric

🎯 Assisted NFP to reduce costs by 15% whilst improving member retention.

🎯 $2m in operational savings whilst improving service.

🎯 Strategy to implementation with IT reform reducing costs by 20%, modernised infrastructure.

🎯 Identified $500K in tech savings for a Government client whilst improving service outcomes.

🎯 Supported a BPO to design a scalable offer using modern CX and AI tools


Book a Free 30-Minute Consultation

Free Consultation

Your Path to Exceptional Customer Experience

Step 1: Discovery and Assessment

Step 3: Implementation and Support

Step 1: Discovery and Assessment

We begin with a comprehensive evaluation of your current state.

Step 2: Future State Development

Step 3: Implementation and Support

Step 1: Discovery and Assessment

Next, we create a customised strategy to address your needs.

Step 3: Implementation and Support

Step 3: Implementation and Support

Step 3: Implementation and Support

We provide ongoing support to ensure successful execution.

Some of our valued clients

Thanks for your efforts untangling our operating model and pricing over the past year. We have some valuable learnings we’ll take with us as we move forward.

Director, Victorian Government

Why Work With Us?

✅ 25+ Years Leading Transformations — from customer service turnarounds to CIO and tech modernisation

✅ Vendor-Neutral Advice — no hidden partnerships, just what’s best for your business

✅ Indigenous-Owned, Supply Nation Registered — with a commitment to inclusion

✅ Speaking, Coaching, Consulting — whatever you need to move forward confidently

🧠 APAC Top 100 Contact Centre Influencer 2023 and 2024

🎤 International Speaker on Customer Experience and Technology Transformation

Meet Michael Clark: Your Trusted Adviser

With 20+ years leading award-winning Contact Centres, CX programs, and tech transformations Michael brings sharp insight and real-world know-how to complex challenges.

Today, he helps organisations turn customer experience ambition into measurable business outcomes.

Free Consultation

Michael Clark is an outstanding facilitator - Matchboard has engaged him for numerous contact centre and CX roundtable events and we’d recommend him in a heartbeat. 11/10!

Sharon Melamed, Matchboard

Frequently Asked Questions

CX and Contact Centre consulting helps organisations improve how they engage with customers across every touchpoint. It involves analysing current operations, customer interactions, and service performance to uncover pain points and opportunities. The goal? To design and implement strategies that boost satisfaction, retention, and loyalty - creating consistent, memorable experiences that drive real business value.

Starting is simple! Just book a free discovery call. We'll discuss your specific needs and how we can assist you.

We specialise in customer experience, Contact Centre transformation, and technology advisory - tailored to the unique needs of government, SMEs, and enterprise. Whether you need strategic guidance or hands-on support, we help you enhance service delivery, streamline operations, and improve customer outcomes.

Our pricing varies based on the services you choose. We offer flexible engagement to accommodate different budgets. Let's discuss what works best for you during our call.

Absolutely! We have received positive feedback from previous clients who have benefited from our consulting services. You can find testimonials on our website that highlight their experiences and successes.

Still have questions?

Book a 30-minute insight call

Free Consultation

Connect with us on social media

  • Blog
  • Privacy

CXTT Consulting

Sydney, New South Wales, Australia

Copyright © 2025 CXTT Consulting - All Rights Reserved.

Powered by

This website uses cookies.

We use cookies to analyse website traffic and optimise your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

DeclineAccept