CX-EX
What they do
Design and improve employee and customer experience through evidence-led, co-designed approaches that align culture, leadership behaviours and ways of working to the outcomes organisations are trying to achieve.
CX-EX focuses on how experience design, leadership behaviours and operating context translate into performance, productivity and sustainability, not just sentiment or engagement scores.
How it complements our approach
- Connects employee experience directly to service outcomes, productivity and retention
- Uses co-design and experience methods to embed operating model and system changes into day-to-day work
- Identifies where culture, incentives and leadership behaviours are undermining performance
- Reduces hidden costs associated with disengagement, attrition and workarounds
- Strengthens change outcomes through improved adoption, trust and behavioural alignment
CX-EX ensures that system and operating model changes deliver measurable, lasting performance benefits, rather than short-lived improvements or change fatigue.
WiserOwl
What they do
Provide outcome and financial visibility across customer and service operations by connecting interaction data, operational activity and performance measures to cost, value and benefits realisation.
WiserOwl helps organisations understand not just what is happening in customer interactions, but what it means in financial, risk and outcome terms.
How it complements our approach
- Connects customer and agent interactions to cost, effort and value drivers
- Surfaces where failure demand, rework and complexity are creating hidden cost
- Provides evidence to support CX, workforce and AI investment decisions
- Strengthens benefits realisation and post-implementation assurance
- Enables boards and executives to track outcomes, not just activity
- Forms a critical input into AI training, governance and assurance programs
WiserOwl allows us to translate system insight into financially grounded decisions, particularly in environments where accountability, value for money and benefits realisation matter.
CrayonIQ
What they do
Provide decision-grade insight by helping leaders make sense of complex operational, workforce and CX data, translating it into clear, actionable narratives that support executive, board and investment decisions.
CrayonIQ focuses on helping organisations understand not just what the data shows, but what it means for performance, risk, cost and strategic priorities.
How it complements our approach
- Translates fragmented CX, workforce and operational data into clear decision signals
- Supports early-stage diagnostics by identifying root causes rather than symptoms
- Strengthens executive and board reporting through insight that clarifies trade-offs
- Improves confidence in CX, service and AI investment decisions
- Reduces the risk of decisions being driven by incomplete, noisy or misleading metrics
CrayonIQ enables us to replace data overload with clarity, alignment and better-informed operational and strategic judgement.
CXSnapshotz
What they do
Provide independent, market-relevant benchmarking across Contact Centres and service operations, helping organisations understand how their performance compares and where improvement effort will deliver the greatest return.
Snapshotz focuses on contextual benchmarking, not league tables.
How it complements our approach
- Establishes external context for cost, productivity and service performance
- Helps leaders understand whether performance gaps are material or perceived
- Supports business cases by grounding recommendations in market evidence
- Reduces risk in CX and service investment decisions
- Prevents over-investment in areas that will not materially improve outcomes
Snapshotz allows us to anchor system design and improvement recommendations in credible external benchmarks, strengthening confidence with executives, boards and regulators.
Natilik
What they do
Design, build and operate secure, resilient technology environments across networking, infrastructure, cloud and collaboration, helping organisations modernise complex estates while managing risk, security and performance.
Natilik specialises in translating business intent into robust, enterprise-grade technology foundations, particularly where reliability, scale and assurance matter.
How it complements our approach
- Provides deep technical capability across networking, infrastructure and core platforms where system changes must be executed safely
- Supports complex service and operating model changes with sound, well-architected technology foundations
- Reduces delivery and operational risk by ensuring technology decisions are grounded in real-world constraints
- Strengthens confidence in transformation programs where CX, service operations and infrastructure intersect
- Enables system design recommendations to be implemented without compromising security, resilience or performance
Natilik allows us to move from system-level insight to technically sound execution, particularly in environments where infrastructure and network decisions are critical to service performance.