Independent expertise to assist you to unlock opportunities with a focus on CX, Contact Centres and Technology.
We work with small to mid-sized organisations across the public and private sectors, and NFPs, who need independent and expert guidance to identify and unlock opportunities, to influence senior decision-makers and to provide guidance on delivery of improvements across people, process, technology and governance.
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Call us on +61 418 627 102 Email us at michael.clark@cxtt.com.au
We leverage decades of award-winning experience leading Contact Centres and CX initiatives to provide a range of services from assessments, technology sourcing and implementation through to coaching. We assess your current state and build a roadmap for success.
Technology can empower or hinder your success. We leverage our experience and relationships to help you get the best value from existing investments, and to source and deliver solutions across your Contact Centre and organisation.
We have held every role in a project and use this experience to help you avoid being one of the 65% of projects that fail. Our project health check is tailored to your needs and mitigates your risk of cost and time blow-outs and ultimately project failure.
Our coaching helps individuals and groups to be more effective, with focus on leadership, emotional intelligence and career development.
We have specialised offers for CC, CX and IT Leaders.
We have deep experience developing and delivering workshops, events and leading negotiations. We can help you with your specific needs.
One of the great challenges of our society is our mental health and wellbeing.
We deliver solutions to help you mitigate harms in your workplace and improve the wellbeing of your people.
We are proudly 50% Aboriginal owned.
We acknowledge the Traditional Owners and Custodians of Country throughout Australia and acknowledge their continuing connection to land, waters and community.
We pay our respects to the people, the cultures and the Elders past, and present.
CXTT Consulting
Sydney, New South Wales, Australia
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Customer Experience, Technology and Transformation