New to consulting, decades of experience
CXTT Consulting is a boutique firm focussed on solving business challenges with busy Executives who don't have the time, capacity, skill or experience to do it themselves.
We seek to be your trusted advisor with a fresh set of eyes on challenges including customer experience, technology initiatives including digital transformation, change initiatives, developing and implementing strategy and organizational transformations.
CXTT Consulting was born because our founder, Michael Clark, saw an opportunity with his broad skills and experiences to provide a bespoke consulting model for organisations that is aimed at supporting busy Executives achieving their business goals.
After departing a Senior Government role after 15 years, and with 10 years prior service in Financial Services, Michael had amassed a unique range of skills and experiences across business domains and industry verticals.
Our name came directly from Michael's existing LinkedIn tagline where he had already been showcasing his skillset:
Customer Experience | Technology | Transformation
Our experience includes leading multi-site Customer Service and Customer Experience teams and delivering award-winning teams, projects and initiatives.
Michael led design and delivery of a CX Strategy in a former role which delivered demonstrable improvements in customer satisfaction, helped target investment in key technology improvements and improved employee experience.
There are not many consultancies with practical experience as consumers of technology coupled with direct leadership and accountability for technology, digital transformation and cyber security. Michael has sponsored major IT projects as a business consumer, and delivered major IT improvements as a CIO. He brings an end-to-end view of what is possible.
Peter Drucker famously said "culture eats strategy for breakfast". Michael has driven process and cultural change, delivering results that translate to improved governance, alignment with purpose and values, and delivered increased customer satisfaction and employee engagement.
One of Michael's current projects is delivering a strategic transformation for a membership organisation. Effective transformation needs an experienced hand for guidance.
You cannot easily summarise decades of experience. In naming his business, CXTT Consulting, Michael is signposting some of the areas we can help solve challenges in your business.
We are new to consulting, and bring decades of practical experience to support our clients. Our Lead Consultant and Founder, Michael Clark, has a significant track record of success which he brings to all clients of CXTT Consulting.
"I made the leap to lead my own business after two decades leading customer service and technology, delivering award winning service and projects. I might be new to consulting but have knowledge drawn from significant practical experience across a range of business challenges including leading successful strategic transformations at team, group and organisational level.
Strategy is one thing, executing is the key. I have the scars to prove my success, and to help others navigate successfully. I also have a unique background as one of the few who have practical experience leading customer service and technology business areas.
I have negotiated multi-million dollar technology vendor contracts and lead bargaining for a new enterprise agreement for Australia’s workplace regulator. This seasoned negotiating experience will help clients as they seek to implement new technologies and practices.
I have been a Senior Executive as well as involved in grassroots community organisations. I can roll the sleeves up, I can influence, I can lead or direct. This flexibility and mix of experience allows me to support a variety of challenges for our clients."
We offer an obligation-free initial discussion so why not book a 30-minute virtual meeting now.
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