New to consulting, decades of experience
Our experience can help you
CXTT Consulting is a boutique firm focussed on solving business challenges with busy Executives who don't have the time, capacity, skill or experience to do it themselves.
We seek to be your trusted advisor with a fresh set of eyes on challenges including customer experience, technology initiatives including digital transformation, change initiatives, developing and implementing strategy and organizational transformations.
Why choose CXTT Consulting?
"The only source of knowledge is experience" Albert Einstein
CXTT Consulting was born because our founder, Michael Clark, saw an opportunity with his broad skills and experiences to provide a bespoke consulting model for organisations that is aimed at supporting busy Executives achieving their business goals.
After departing a Senior Government role after 15 years, and with 10 years prior service in Financial Services, Michael had amassed a unique range of skills and experiences across business domains and industry verticals.
Our name came directly from Michael's existing LinkedIn tagline where he had already been showcasing his skillset:
Customer Experience | Technology | Transformation
Customer Experience
Our experience includes leading multi-site Customer Service and Customer Experience teams and delivering award-winning teams, projects and initiatives.
Michael led design and delivery of a CX Strategy in a former role which delivered demonstrable improvements in customer satisfaction, helped target investment in key technology improvements and improved employee experience.
Technology
There are not many consultancies with practical experience as consumers of technology coupled with direct leadership and accountability for technology, digital transformation and cyber security. Michael has sponsored major IT projects as a business consumer, and delivered major IT improvements as a CIO. He brings an end-to-end view of what is possible.
Transformation
Peter Drucker famously said "culture eats strategy for breakfast". Michael has driven process and cultural change, delivering results that translate to improved governance, alignment with purpose and values, and delivered increased customer satisfaction and employee engagement.
One of Michael's current projects is delivering a strategic transformation for a membership organisation. Effective transformation needs an experienced hand for guidance.
How do you summarise decades of experience?
You cannot easily summarise decades of experience. In naming his business, CXTT Consulting, Michael is signposting some of the areas we can help solve challenges in your business.