Our Publications

Dive deeper at Substack

If you enjoy the ideas, stories, and insights we share here, head over to our Substack. There we go beyond the highlights publishing full essays, behind-the-scenes thoughts, early drafts, and more direct conversation.

Each week, CXTT Consulting publishes the Weekly Wrap on LinkedIn bringing together the latest news, trends, and insights shaping Contact Centres, Customer Experience, and technology. The newsletter cuts through the noise to highlight what matters most for leaders and practitioners across the industry.

Michael Clark talks with Shelley Flett on her Dynamic Leaders podcast about Customer Experience, Leadership and Change Management.

Secrets to Contact Centre Success Podcast. Blair Stevenson interviews Michael Clark who shares tips for Cstomper Service, CX, Leadership Strategy and Business Transformation.

Michael Clark joined the panel discussion and interviews hosted by PwC New Zealand and featuring Deepak Selvaratnum from RemotAbility. 

Michael Clark was recognised as part of the Top 50 Small Business Leaders for 2022 by Inside Small Business magazine in August 2022.