Our Coaching Approach
CC and CX Leaders
Our approach involves one-on-one or group coaching to help you identify your goals, understand the reality of your current situation, develop options and create actions and accountability for change.
GROW Coaching Model
We use the GROW model developed by Sir John Whitmore as a framework for our coaching. This framework is easy to understand and offers a path to change and improvements.
How does this work?
Our coaching approach typically takes 3 to 6 sessions with individuals, or groups of up to 6, to map common goals and track actions to achievement of these goals.
The coaching often focusses on communication effectiveness, active listening, emotional intelligence and career coaching, but is tailored to the needs of the individual or group.
Why choose Michael?
Michael has decades of leadership experience in Contact Centres, Customer Service and CX. In 2023 we was named as one of the Top 100 Influencers in the Contact Centre Industry and has led award-winning teams and projects, and been a previous Director of the Auscontact Association, Australia's Customer Contact industry association.
Michael brings unrivalled experience and results.