Transform Your Contact Centre

With decades of real-world leadership experience and award-winning transformation projects under our belt, we help Contact Centres thrive in an age of increasing complexity, customer expectations, and technological disruption.

✅ CX & Contact Centre Strategy – Journey mapping, operating models, service design.

✅ Technology Sourcing – CCaaS, WFM, QA & CRM platform selection and implementation support.

✅ AI in CX – Conversational AI, analytics, automation, and ethical AI governance.

✅ Workforce & Service Optimisation – WFM, QA uplift, and employee experience programs.

✅ Coaching & Facilitation – Leadership development, workshops, and team uplift programs.

Our proven Contact Centre framework focuses on four key pillars:

👥 People – Empower and develop high-performing teams.

🔄 Process – Simplify and optimise workflows.

💻 Technology – Choose, implement, and integrate the right solutions.

📊 Data – Turn insights into actions that drive performance.

“CXTT helped us reduce call handling time by 22% while improving customer satisfaction by 17% – all within six months.” – Head of Customer Experience, Financial Services Client